November 15, 2016
Campus Shared Services (CSS) had great successes this year, partnering with several central campus units and clients for many activities and programs that support the Berkeley campus. “Feedback from campus is that this was the quietest summer with very few problems or issues and that demonstrates how each and every one of our staff members were engaged in delivering excellent service” says Janet Speer, CSS Human Resources/Academic Personnel Support (HR/APS) Director.
Navigating the various processes, timelines, and compliance guidelines for these activities and programs still presented many complexities, but better collaboration, lessons learned from previous years, feedback from clients about what makes sense (or doesn’t make sense), and the dedicated staff who contributed, made for a much smoother experience this year. Here is a snapshot of these activities and programs and what improvements made the difference:
Summer Session Hiring
In partnership with Summer Sessions, Study Abroad & Lifelong Learning (SSALL)
More succinct and streamlined communications helped the campus get the information they needed, on-time, and from only one source. Over 400 lecturers, visiting professors, and as needed, Grad Student Instructors (GSI’s) enjoyed a much easier onboarding experience this year.
In partnership with the Academic Personnel Office (APO)
SmartSheet enhancements, tailored communications for various groups of faculty and PIs, and just-in-time training for our research administrators helped make this year’s process flow more smoothly. Data shows that for this summer salary period, CSS processed almost 2700 requests from over 800 faculty members with an average on-time processing ratio of over 96% for requests received by the due date.
In partnership with the Controller’s Office
A much more streamlined communication effort reduced confusion for campus departments about due dates for work that needed to be processed in accordance with campus year-end timing and guidelines. That is to say, only one list of submission dates was published by the Controller’s Office that incorporated CSS dates for those related transactions — thus combining multiple lists presented in prior years.
In partnership with the Graduate Division
Due to unexpected delays in the launch of the new GSR/ASE eForm within Campus Solutions, CSS continued using the existing SmartSheet process for 2016-17. CSS is already working to deliver enhancements for next year, partnering with the Graduate Division and the Student Information System (SIS) Team on the new eForm process. There will be more information on that project forthcoming.