Author Archive for ucUserz

VCR Museums & Field Stations Units

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The Vice Chancellor for Research (VCR) Museums & Field Stations Units receives Budget & Finance, Business & Financial Services (B&FS), Human Resources (HR), Research Administration (RA), and Information Technology (IT) support from Campus Shared Services (CSS).

John Kaso is the CSS Service Director for  VCR and is responsible for integration across all CSS service areas and overall service quality. If you have any questions about CSS, you may contact John at: jkaso@berkeley.edu, or 510-664-4128. You may also contact the supervisors or managers listed on the main VC for Research Unit Profile Page.

The VC Research Museums & Field Stations Units consist of the units shown below:

  • Angelo Coastal Range Reserve
  • Berkeley Natural History Museums
  • Blue Oak Ranch Reserve
  • Donner Region-Field Research Stations:
    • Chickering American River Reserve
    • Sagehen Creek
    • Central Sierra Snow Laboratory
  • Essig Museum of Entomology
  • Field Station for Behavior, Ecology and Reproduction
  • Gump South Pacific Research Station
  • Hans Jenny Pygmy Forest Reserve
  • Hastings Natural History Reservation
  • Human Evolution Research Center
  • Museum of Vertebrate Zoology
  • Phoebe A. Hearst Museum of Anthropology
  • UC Museum of Paleontology
  • UC Botanical Garden
  • University & Jepson Herbaria

VCR Organized Research Units (ORUs)

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The Vice Chancellor for Research (VCR) Organized Research Units (ORUs) receives Budget & Finance, Business & Financial Services (B&FS), Human Resources (HR), Research Administration (RA), and Information Technology (IT) support from Campus Shared Services (CSS).

John Kaso is the CSS Service Director for  VCR and is responsible for integration across all CSS service areas and overall service quality. If you have any questions about CSS, you may contact John at: jkaso@berkeley.edu, or 510-664-4128. You may also contact the supervisors or managers listed on the main VC for Research Unit Profile Page.

The VC Research Organized Research Units (ORUs) consist of the units shown below:

  • Archaeological Research Facility
  • Berkeley Energy & Climate Institute(s):
    • CA Institute for Energy and the Environment
    • Berkeley Atmospheric Science Center
  • Berkeley Institute for Data Science
  • CA Institute for Quantitative Biosciences
  • Center for African Studies
  • Center for Effective Global Action
  • Center for Environmental Design Research
  • Center for Information Technology
  • Research in the Interest of Society
  • Center for Integrative Planetary Science
  • Center for Latin American Studies
  • Center for Race and Gender
  • Center for Science, Technology, Medicine & Society
  • Center for Middle Eastern Studies
  • Center for Southeastern Asian Studies
  • Center for the Study of Sexual Culture
  • Donner Lab
  • Energy Biosciences Institute
  • France Berkeley Fund
  • Helen Wills Neuroscience Institute
  • Institute for the Study of Societal Issues
  • Institute of Eastern Asian Studies
  • Institute of European Studies
  • Institute of Governmental Studies
  • Institute of Human Development:
    • Center for Child Youth Policy
  • Institute for Research on Labor and Employment
  • Institute for International Studies
  • Institute for Personality & Social Research
  • Institute of Slavic, East European, and Eurasian Studies
  • Institute of Transportation Studies
  • Institute of Urban & Regional Development
  • Kavli Energy Nanoscience Institute
  • Miller Institute for Basic Research
  • Radio Astronomy Laboratory
  • Simons Institute for the Theory of Computing
  • Skydeck
  • Space Sciences Laboratory
  • Stem Cell Center
  • Theoretical Astrophysics Center
  • Tsinghua-Berkeley Shenzhen Institute
  • UC Transportation Center

 

VCR Administrative Units

General Banner

The Vice Chancellor for Research (VCR) Administrative Units receives Budget & Finance, Business & Financial Services (B&FS), Human Resources (HR), Research Administration (RA), and Information Technology (IT) support from Campus Shared Services (CSS).

John Kaso is the CSS Service Director for  VCR and is responsible for integration across all CSS service areas and overall service quality. If you have any questions about CSS, you may contact John at: jkaso@berkeley.edu, or 510-664-4128. You may also contact the supervisors or managers listed on the main VC for Research Unit Profile Page.

The VC Research Administrative Units consist of the units shown below:

  • Berkeley International Office
  • Berkeley Research Development Office
  • Office of Environmental Health & Safety
  • Intellectual Property & Industry Research Alliances:
    • Office of Technology Licensing
    • Industry Alliances Office
  • Office of Laboratory Animal Care
  • Research Administration & Compliance:
    • Sponsored Project Office (SPO)
    • Office of Animal Care & Use
    • Office for the Protection of Human Subjects
  • Visiting Scholar & Postdoc Affairs Program

 

Changes to B&FS Satellite Support Office at Evans Hall

June 26, 2017

Campus Shared Services (CSS) Business & Financial Services (B&FS) is losing their office space at Evans Hall used for our Satellite Support Office for Travel & Entertainment (T&E) and Procurement (Purchasing) assistance. We’re currently searching for alternative space on campus. As a result, the in-person support at Evans Hall will be suspended effective 6/29/17.

For the convenience of campus customers, there will be a “drop-box” installed on the door outside room 459 (the same location CSS uses for New Hire Onboarding activities) for those that want to drop off their T&E requests. This box will be accessible at all times and B&FS will monitor and pick up all requests that have been dropped off. Please note: the drop box at 40 Giannini Hall continues to be available as an alternative – it’s at cubicle 40-24.

Our B&FS Satellite Support Locations web page will have those details once we have secured a new campus location.

 

 

 

 

Threatening Fliers on Printers/Fax Machines

Updated May 31, 2017

Several campus departments reported receiving threatening fliers on printers and fax machines over the holiday weekend. The FBI, in conjunction with UCPD, has determined that the threats are not credible.

If you notice unwanted printouts happening in your department, please contact the CSS IT Service Desk (submit online ticket or email itcsshelp@berkeley.edu) as soon as possible to assist in securing your printers and report the security issue to the Information Security and Policy team.

For any continued updates and/or details about how UCPD is collaborating with authorities for these incidents, check out this page on the Technology @Berkeley website.

 

Now available — the CSS Update for April 2017.

April 21, 2017

The next issue of the “CSS Update,” our communication effort to keep you, our campus partners, informed is now available.

Our goal is that this update provides you the information you need to provide timely feedback and prepare for changes. For more in-depth information, please continue to turn to your CSS Service Director and the supplemental information that is linked to within the document.

Please take our 30-second survey to help us continually improve upon this communication and make it meaningful for you.

Didn’t catch the previous issue in December? You can see it here.

Going the distance

April 5, 2017

Whether on a bike or at work, CSS IT’s Eric Avila always goes the distance. So it was no surprise that when Avila found a problem, he followed it all the way to the finish line. 

Eric Avila

Eric Avila

CSS IT maintains an inventory of standard computers and equipment. To save customers time and effort, orders are handled from start to finish including the BearBuy portion. Avila noticed a pattern of inaccurate ticket information from clients and CSS IT zone technicians that caused a lot of lost time in relaying information.

Puzzled by this persistent problem, Avila turned to the data and concluded that the CSS website was the clear choice to get better details to customers and CSS IT’s own technicians. (The IT pages had few visitors because the information wasn’t clearly outlined.)

Avila researched solutions, and began experimenting with ideas for a product catalog. He had four metrics in mind:

  1. Look and feel
  2. Ease of set up
  3. Sustainability and maintenance
  4. Room to grow

For Avila, testing the various options and learning how to use them was “a fun way to gain new skills.” He also had multiple meetings with his team and other key stakeholders to gather feedback that would improve the end result.

In collaboration with the CSS communications team, the IT Equipment Catalog was launched in January, and soon became one of the top ten places customers look for information on the CSS website. According to Kyle Pope, Deputy Director, CSS IT, “Eric did a great job of taking information that was unclear to our customers and translating it into English.”

Although he still has more ideas for expanding the catalog, Avila says, “Just launching it was a success, and helping our  campus customers and teams be better informed by providing the resources and education was crossing the finish line.”

For a behind the scenes look at delivery in action, watch this video!

Taking Care of Business

March 30, 2017

Adam Grimaldi

Adam Grimaldi

What would happen if technology at UC Berkeley’s number one rated business school came screeching to a halt? This was at the forefront of CSS Business Technical Analyst, Adam Grimaldi’s mind when he noticed that Haas School of Business would soon run out of Internet Protocol (IP) addresses, the very thing allowing traffic to flow over their internet.

Grimaldi discovered that there were approximately 2500 IP addresses, all of which needed to be checked manually, and these would soon run out, leaving thousands of faculty, staff, and students without internet connection from the school. He proactively reached out to the Haas Technology Solutions team to solve the problem by switching the static addresses to dynamic ones. His solution also brought  Haas’ IP addressing into alignment with the campus standard.  

Working with the Haas Technology Solutions team and IST Telecom, who provided resources and connections to other campus partners, Grimaldi led the project to completion in six weeks without anyone losing internet connection. This beneficial and transformative work reduced time spent on delays caused by this issue from days to hours. According to Grimaldi, “The project resulted in a dramatic improvement in client relationships. It’s less stressful and much faster.” His supervisor, Lois Wareham, agrees, “The planning, collaboration, preparation, and careful execution resulted in a resounding success. This is such a big win for all teams involved.”

To achieve this, Grimaldi collaborated closely with partners from Haas Technology Solutions, Tony Cricelli, Charles Lam, Robert Lozano, Ramon Soto, and Usha Manandhar in addition to the campus hostmistress, Kellsie Adams, from IST Telecom.

Director IT Enterprise & Research Computing and Deputy CIO, Haas School of Business, Barinder Flanagan says, “Haas Technology Solutions has a very strong partnership with the CSS IT zone teams, and the Service Desk team. As a result, we have accomplished technology improvements that are helping us provide excellent customer service to our clients and making work more efficient for staff on all teams.”  

Kellsie Adams, Adam Grimaldi, Tony Cricelli, Ramon Soto

Kellsie Adams, Adam Grimaldi, Tony Cricelli, Ramon Soto

Photo credit – Celia P. Chu

CSS Again Helped Guide Campus Through 2017 Spring/Summer Activities

Updated May 31, 2017

Looking to capitalize on the successes last year, Campus Shared Services (CSS) is again partnering with several central campus units for many activities and programs that support the Berkeley campus. As we begin to approach late spring and summer, we understand that the campus will need to know more information about them. Here is a snapshot of this work. Check back for any updated news on the CSS website and/or news directly from your colleagues in CSS Human Resources/Academic Personnel Support (HR/APS) or your CSS Service Director. Please note: Some activities may not apply to your unit — if you have questions, contact your CSS HR Partner accordingly.

Over the course of April and May, you’ve heard about:

Summer Session Hiring

Partnering with Summer Sessions and Study Abroad (SS)

This year’s processes will closely mirror what was in place last year. Campus units received an email from Summer Sessions on April 3, 2017, outlining what’s staying the same and what’s changing for 2017. CSS HR/APS Managers/Partners are also following up with the applicable campus units they support for any additional questions.

Summer Salary

Partnering with the Academic Personnel Office (APO)

SmartSheets will again be the mechanism used to process Summer Salary for 2017. CSS HR/APS and Research Administration (RA) teams are partnering with APO to make processes and communications even more succinct and will work closely with departments to ensure they have the support they need. CSS RAs are currently communicating with their Principal Investigators (PIs) who have Summer Salary funds with the details they need for 2017 and CSS HR Managers are working with non-CSS RA-supported departments.

GSR/ASE Hiring

Partnering with the Graduate Division and the Student Information System (SIS) team  

Work is already underway for the 2017-2018 academic year. Many roles and processes may stay the same. For now, departments should continue to use existing SmartSheets for their new appointment requests until more details are available.

Fiscal Close

Partnering with the Controller’s Office

We had great success last year with making the Fiscal Close information more succinct and streamlined with campus-wide communication outlining the due dates for various actions for May-August 2017. The Controller’s Office website was updated on May 24, 2017 with all these details and CSS deadlines will again be featured in the 2016-17 Department Fiscal Close Checklist; that is to say campus will not need to receive a separate set of CSS dates. This will help to alleviate any confusion.  Submitting requests to CSS by the deadlines will ensure that they are processed in accordance with campus year-end timelines and guidelines.

STAR Awards Processing

CSS continues to routinely process awards for campus units based on the deadlines featured on the CSS Calendar-Timesheet Deadlines which can be found on the HR/APS section of the CSS website. Processes will remain the same; just submit a “Compensation” ServiceNow ticket and if you’re submitting a group of more than 6 awards, you can use this STAR Award Batch Request spreadsheet. CSS can also assist with award letters/certificates as well as eligibility reviews; contact your respective HR Partner for questions.

Quick Preview of ServiceNow Bundle 3 for HR/APS

Updated March 23, 2017

It’s that time again! CSS is moving forward with the next release of ServiceNow – Bundle 3 (B3) for HR/APS. This new release will include the HR functions of Staff Recruitment & Appointments and Classifications/Reclassifications, and will become operational for Campus in late August 2017.

Though the basic processes will remain the same, CSS has partnered with Central HR to create online forms, standardize processes and automate workflow for greater consistency, trackable progress and documented approvals. These improvements will help campus clients experience better service, less redundancy, more accountability and more importantly, to prepare for UCPath.

For a concise summary of Bundle 3 (B3) – with important dates for campus viewing and feedback – refer to this PDF: Campus Quick Preview: ServiceNow – Bundle 3 for HR/APS, located on the ServiceNow Resource page of the CSS Website.

You can make a difference! We encourage campus units to participate in the upcoming viewing and feedback sessions planned for April. Please save the date(s) for a B3 overview (demo) on April 6, Hearst Mining Building, Room 290; and the more in-depth B3 feedback sessions that will be held on April 11 at the Haas Computer Lab and April 13 at University Hall. (Details and sign-up info. coming soon…)

We value your interest and input as we develop and implement these HR functions within ServiceNow. Working together, we are creating more efficient and responsive processes within UC Berkeley to move us forward into the future.