How do I get help from HR/Academic Personnel Support?
Select the service you need from the Service Catalog, your one stop shop for submitting service requests, asking a general question/reporting a problem, and accessing the necessary forms for CSS HR/APS. If you need more strategic consultation, (like from your HR Partner) you can use the “HR Advice and Consultation” option in the catalog.
What’s new in ServiceNow and how do you get help?
Service by service, CSS is making improvements to ServiceNow so that you can save time by using online “smart forms” (which eliminate the need to attach a separate PDF/Word form) and so that you can track your requests as they are worked and completed.
Check out the ServiceNow page to get more information about the project, timelines and get the latest training videos and reference guides.
Access to all forms are now found within ServiceNow, right where you put in your request. Or, you can also find them here, and download them like you used to. Services whose forms have been incorporated automatically into ServiceNow will just link you to ServiceNow.
Issues with service: find your CSS HR/APS escalation points
To find your HR/APS escalation contacts, please refer to your Unit Profile Page (find your unit on the left column of the front page of the CSS website.
Metrics & Reporting
Metrics for HR/APS are posted monthly on the CSS website, you can find them here.