Why incorporate Information Technology into Campus Shared Services?
Information Technology (IT) services and activities have the potential to be shared more fully on campus, resulting in greater technological efficiencies in IT service delivery and systems. At CSS IT, we are broadening our internal staff knowledge base, championing career development, and elevating service levels. The incorporation of IT into CSS is a deliberate, thoughtful process that relies on the feedback from our client groups and internal staff members.
What services are offered by CSS IT?
The IT Service Menu can be found on our department website, sharedservices.berkeley.edu. If you have additional questions about CSS IT service offerings, please contact us directly at (510) 664-9000, option 1, or firstname.lastname@example.org.
I need IT service – how do I reach CSS?
You can reach CSS IT in several ways:
What if I have an urgent, immediate need? How is someone from CSS going to resolve my issue in time?
In addition to the main CSS office at 4th Street, CSS IT has several satellite locations throughout campus. These satellite offices have been strategically placed, which allows our IT professionals to respond quickly to service requests.
What metrics will be used to ensure that it is meeting CSS standards?
The B&FS ticketing system has a built in way to gather service satisfaction data. This data is used to ensure that CSS B&FS is meeting or exceeding Service Level Agreements. It also helps identify areas of strength and opportunities where CSS can improve.
For general feedback regarding service quality, CSS clients have the ability to further escalate feedback:
- Jeanette Robinson, CSS IT Technical Liaison, email@example.com, 510-542-4964