Service Level Agreement Information
IT Priority Levels
The standard service level for CSS IT is Blue service. Gold service levels are available for administrators (who are Manager Grade level 26 and above), faculty, and their assistants.
IT Key Roles and Responsibilities
Key Roles and Responsibilities
|Service Desk Representative
End User Device Support/ Procurement & Provisioning Device Support Representative
IT Performance Metrics and Quality Review
CSS IT uses internal performance metrics to manage the department and achieve the Service Level Agreements for its clients.