February 24, 2017
Program upgrades are always helpful, and campus clients are sure to feel that way about the new enhancements in place for Funding Changes.
Based directly on client feedback, these “tweaks” include broader notifications on case progress, expanded access to information and better navigation.
Here’s more detail on this latest round of enhancements:
- Extended notifications – Now, when a Funding Change request has been approved, or a comment or edit made on the case, the submitter, watchers and approvers all receive notifications to stay updated on case progress. (Before only submitters and watchers were notified.)
- Increased access to case information – Now, there’s a link for submitters and watchers to access case notes previously only available to approvers. (See job aid: Navigating to Approver View Notes)
- Easier comparison of current and future state chartstrings on EDCs – Now, when considering an Expense Distribution Change (EDC), approvers can easily compare “future state” to current state chartstrings. For easy reference, current state information is displayed in the “Notes” section of the case.
- Improved navigation – Now, Approvers can review case detail, add comments or attachments in the main case view, then seamlessly navigate back to the “Approver view” to take action. (See job aid: Review-Edit EDC Funding Change Requests)
If you need assistance or have more questions, your CSS Service Director or HR Partner can help you.
Keep in mind there is also a library of ServiceNow job aids and videos available on the CSS HR/APS ServiceNow Resources webpage. We look forward to a better ServiceNow experience together!