Service Level Agreement Information
HR / APS Priority Levels
Priority levels are not used within the CSS HR / APS department, however service level targets are defined.
HR / APS Key Roles and Responsibilities
Key Roles and Responsibilities
|Operations & Project Manager
Intake & Routing Supervisor
|Service Delivery Team managers
Process & Functional Supervisor
AP/HR Optimization Team Managers
HR / APS Performance Metrics and Quality Review
CSS HR / APS uses internal performance metrics to manage the department and achieve the Service Level Agreements for its clients.