Updated September 15, 2017
The latest CSS HR/APS ServiceNow release went live on August 24! Campus will now make HR service requests for Staff Recruitment, Staff Extension, Staff Waiver of Recruitment, Staff Mass Hiring, and Classification and Reclassification utilizing new online forms in ServiceNow.
It’s easy to start the hiring or classification process – simply answer a few required questions in ServiceNow and submit the form. Additional information or needed documents will be added later in consultation with an HR Partner. Of course, those with information at their fingertips and/or some HR experience can complete the additional questions and attach documents immediately so we can start working on your request more quickly. CSS HR Partners are ready to further assist clients throughout the process, and CSS Service Directors are also available for support, as needed
We appreciate the input gained from Campus partners over the past six months that helped create a more user-friendly experience. This resulted in a simple three-step process:
- Open a ServiceNow ticket and answer a few basic questions
- Move through the approval process (no approvals for Classification or Reclassification)
- Consult with an HR Partner on additional details and documents needed
In addition to the advantages of moving these HR forms online and automating processes in ServiceNow, clients will experience having all information connected to a request in one place, greater visibility into the status, increased efficiency due to standardized processes, and more accountability in the hiring process. In fact, in a recent demonstration of the online forms, 70% of clients agreed that submitting a ticket in ServiceNow had benefits for them!
For a concise summary of this new release, please click this link: Campus Overview: Staff Hiring – ServiceNow for HR/APS. Additional resources and job aids are available here by clicking on the bright pink “Staff Hiring” icon. We look forward to serving you!