Updated August 14, 2017
The latest CSS HR/APS ServiceNow release is right around the corner! Starting on August 24, Campus will make Staff Recruitment, Staff Extension, Staff Waiver of Recruitment, Staff Mass Hiring, and Classification and Reclassification requests utilizing new online forms in ServiceNow.
Feedback received from recent “Sneak Peek” sessions on Campus has been very positive. These groups experienced how easy it is to start the hiring process: simply answer a few required questions in ServiceNow and submit the form. Additional information or needed documents will be added later in consultation with an HR Partner. Of course, those with information at their fingertips and/or some HR experience can complete the additional questions and attach documents immediately so we can start working on your request more quickly.
Input gained from Campus partners over the past six months has helped create a more user-friendly experience and a simple three-step process:
- Open a ServiceNow ticket and answer a few basic questions
- Move through the approval process (no approvals for Classification or Reclassification)
- Consult with an HR Partner on additional details and documents needed
CSS HR Partners will assist clients throughout the process, and CSS Service Directors will also be available for client support, as needed.
In addition to the advantages of moving these HR forms online and automating processes in ServiceNow, Campus clients will experience the benefit of having everything connected to a service request (case) in one place, greater visibility into the status of their requests, increased efficiency from standardized processes, and more accountability in the hiring process.
For a preview and concise summary of what to expect in this new release, please click this link: Campus Overview: Staff Hiring – ServiceNow for HR/APS. As of August 23, additional resources and job aids will be available here by clicking on the bright pink “Staff Hiring” icon.