March 30, 2017
What would happen if technology at UC Berkeley’s number one rated business school came screeching to a halt? This was at the forefront of CSS Business Technical Analyst, Adam Grimaldi’s mind when he noticed that Haas School of Business would soon run out of Internet Protocol (IP) addresses, the very thing allowing traffic to flow over their internet.
Grimaldi discovered that there were approximately 2500 IP addresses, all of which needed to be checked manually, and these would soon run out, leaving thousands of faculty, staff, and students without internet connection from the school. He proactively reached out to the Haas Technology Solutions team to solve the problem by switching the static addresses to dynamic ones. His solution also brought Haas’ IP addressing into alignment with the campus standard.
Working with the Haas Technology Solutions team and IST Telecom, who provided resources and connections to other campus partners, Grimaldi led the project to completion in six weeks without anyone losing internet connection. This beneficial and transformative work reduced time spent on delays caused by this issue from days to hours. According to Grimaldi, “The project resulted in a dramatic improvement in client relationships. It’s less stressful and much faster.” His supervisor, Lois Wareham, agrees, “The planning, collaboration, preparation, and careful execution resulted in a resounding success. This is such a big win for all teams involved.”
To achieve this, Grimaldi collaborated closely with partners from Haas Technology Solutions, Tony Cricelli, Charles Lam, Robert Lozano, Ramon Soto, and Usha Manandhar in addition to the campus hostmistress, Kellsie Adams, from IST Telecom.
Director IT Enterprise & Research Computing and Deputy CIO, Haas School of Business, Barinder Flanagan says, “Haas Technology Solutions has a very strong partnership with the CSS IT zone teams, and the Service Desk team. As a result, we have accomplished technology improvements that are helping us provide excellent customer service to our clients and making work more efficient for staff on all teams.”
Photo credit – Celia P. Chu