October 23, 2018
- CSS IT is planning for all UPTE TX-represented staff to be unavailable during this timeframe.
- Consequently, the CSS IT Service Desk will not be available in real time nor will onsite desktop support services be available.
- Urgent IT tickets will be prioritized as they come in and be addressed as best as possible with severely reduced staffing. The primary goal will be to respond to highest priority tickets via remote support and return phone calls as quickly as possible.
- Repercussions are also expected to last beyond the three active strike days as the backlog of accumulated tickets are addressed.