**Note: A one day strike has been announced by UPTE – RX/TX and will begin at 4AM on Wed. 3/20/19 and end at 3:59AM on Thurs. 3/21/19. IT Client Services (ITCS formerly CSS IT) is composed primarily of UPTE TX-represented staff including almost all Service Desk and Desktop Support teams. There will be impacts to service – they will not be answering Service Desk phones in real time or planning to provide onsite desktop support services. They also expect the repercussions of the strike to last beyond the one active strike day as the backlog of accumulated tickets are addressed.
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January 22, 2019
Larry Conrad, Associate VC for IT and Chief Information Officer recently announced the re-alignment of Campus Shared Services (CSS) IT to the Office of the CIO (OCIO) and the re-branding of CSS IT to now be known as IT Client Services. Jerry Yerardi, Associate CIO and Director of IT Client Services and his team, will continue to provide the same high level of service to the Berkeley campus.
To find specifics about IT Client Services, browse the catalog for Computer or Tablet Purchasing, learn more about their Device Support and Application Support, check the System Status Dashboard, learn about their IT Consulting, etc., you can visit their new webpage at:
If you just need a quick link to request IT assistance –you still just submit a ticket